How We Do It - Quick Facts
	We start by consulting with your staff in order to plan the implementation of your solution.
	We organize committees made up of VHA Senior Associates and members of your staff in order to determine the business rules that define your current processes.
	We select people from your company and train them to edit, change permission levels, and perform other administrative functions within our Electronic Manager software.
	We train all of your users in a CBT or a classroom type setting.

	We provide follow-up training and support to ensure all users are comfortable before we consider our job complete.

How We Do It – THE VHA APPROACH

Uniquely You
At VHA we believe that your business is unique, and consequently, will not force you into a culture change with built-in presumptions of some standard that will serve “most” businesses. Understanding the need to accommodate your requirements, VHA has intentionally designed flexibility into our software application tool. Therefore, we are able to implement a unique solution for you at a reasonable cost.

Our Approach
At VHA, our goal is to provide you with the total Electronic Manager turnkey solution which will automate and improve your business processes and reduce the demands for paper consumption, storage and management.

Our VHA Electronic Manager (EM) solution brings more than just our software, which is a Commercial off-the-shelf (COTS) product. We recognize that there’s a great deal more involved in a successful implementation of new tools than simply setting up a software package. We support the entire process with application and implementation services including: Consultation, Business Rule Generation, Training, Work Migration Planning, and On-Site Support. These components comprise the EM Solution which is designed to fit your needs.

VHA is Consulting
VHA brings our Solutions Consulting Team to the table. We begin with planning, we then prepare your staff through specialized training, and then, we go the “last 4-feet” in order to make sure that even the most technically challenged user is comfortable with our product before we consider our job complete.

Planning
Together, we will develop a full Implementation and Strategy Plan. In conducting team meetings with department leads from your company we will accomplish the following:

	We will define your business rules and processes
	We will identify any hardware/software requirements, geared specifically to your environment
	We will develop a migration plan so that ongoing work can be moved into EM efficiently

Preparing your Staff
As a result of the planning meetings described above, a fine-tuned, customized training curriculum is developed for your workforce, incorporating scenarios and terms which are relevant to their work environment.

At the conclusion of this training, our intent is to leave you feeling confident that you can function with your new application without continued dependence upon VHA’s staff.

In addition to the general training for all users, we will also train specific individuals who will be responsible for administering EM on use of the Administration Module (Admin Mod), both from a functional and a technical standpoint. The Administration module is where all changes are made, as well as where permissions are set within EM.

VHA is The Last 4-feet
VHA goes the distance. Often the greatest challenge to any change in your work environment is at an individual’s desk, or what we refer to as the “last 4-feet”. Since our goal is for a user to apply the tool to the daily management of work, the following services are available as part of our solution:

	We assist with a migration plan so that ongoing work can be moved into EM with efficiency.
	We are available for on-site support to assist users, as you startup.
	We participate with you in on-going User Focus Groups so you can be sure that your suggestions and recommendations reach us.
	Additionally, our Customer Service department will be available via phone (8:00 a.m. – 5:00 p.m. EST Monday through Friday) to address any of your questions.