provide follow-up training and support to ensure all users
are comfortable before we consider our job complete.
We Do It – THE VHA APPROACH
At VHA we believe that your business is unique, and consequently,
will not force you into a culture change with built-in presumptions
of some standard that will serve “most” businesses.
Understanding the need to accommodate your requirements, VHA
has intentionally designed flexibility into our software application
tool. Therefore, we are able to implement a unique solution
for you at a reasonable cost.
At VHA, our goal is to provide you with the total Electronic
Manager turnkey solution which will automate
and improve your business processes and reduce the demands
for paper consumption, storage and management.
VHA Electronic Manager (EM)
solution brings more than just our software, which is a Commercial
off-the-shelf (COTS) product. We recognize that there’s
a great deal more involved in a successful implementation
of new tools than simply setting up a software package. We
support the entire process with application and implementation
services including: Consultation, Business
Rule Generation, Training,
Planning, and On-Site Support. These components
comprise the EM Solution
which is designed to fit your needs.
VHA brings our Solutions Consulting Team to the table. We
begin with planning, we then prepare your staff through specialized
training, and then, we go the “last 4-feet” in
order to make sure that even the most technically challenged
user is comfortable with our product before we consider our
Together, we will develop a full Implementation and Strategy
Plan. In conducting team meetings with department leads from
your company we will accomplish the following:
will define your business rules and processes
will identify any hardware/software requirements, geared
specifically to your environment
will develop a migration
plan so that ongoing work can be moved into
Preparing your Staff
As a result of the planning meetings described above, a fine-tuned,
curriculum is developed for your workforce, incorporating
scenarios and terms which are relevant to their work environment.
At the conclusion of this training, our intent is to leave
you feeling confident that you can function with your new
application without continued dependence upon VHA’s
addition to the general training for all users, we will also
train specific individuals who will be responsible for administering
EM on use of the Administration
Module (Admin Mod),
both from a functional and a technical standpoint. The Administration
module is where all changes are made, as well as where permissions
are set within EM.
is The Last 4-feet
VHA goes the distance. Often the greatest challenge to any
change in your work environment is at an individual’s
desk, or what we refer to as the “last 4-feet”.
Since our goal is for a user to apply the tool to the daily
management of work, the following services are available as
part of our solution:
assist with a migration
so that ongoing work can be moved into EM with efficiency.
||We are available for on-site
support to assist users, as you startup.
participate with you in on-going User Focus Groups so you can be sure that your
suggestions and recommendations reach us.
our Customer Service
department will be available via phone (8:00
a.m. – 5:00 p.m. EST Monday through Friday) to address
any of your questions.
invite you to accept the VHA
48-Hour Challenge, and let us demonstrate
to you how quickly you can mirror your existing processes
in an automated structure, improve your efficiencies and
reduce your costs. Or, for an immediate demonstration
of our product, go to our online